Asia: Brunei, Bahrain, China, Hong Kong SAR, Indonesia, Japan, Kuwait, Macao, Malaysia, Philippines, Qatar, Saudi Arabia, Israel, Lebanon, Singapore, South Korea, Thailand, United Arab Emirates, Vietnam, Taiwan, Cambodia, India, Uzbekistan, Sri Lanka, Pakistan, Maldives, Jordan, Cyprus, Bangladesh
Africa: South Africa, Morocco, Egypt, Nigeria, Mauritius, Kenya, Ghana
Oceania: Australia, New Zealand
Due to the pandemic, shipping to some countries and regions are not available temporarily. If you have any questions, please contact our customer service at [email protected].
In addition, regarding VAT, we charge only California sales tax as required by applicable law.
Please note that additional taxes may be applied by your local government or carrier upon delivery.
For UK customers, import VAT will be charged if the total value exceeds £135.
How much does shipping cost?
The shipping cost is calculated by weight, and we provide FREE SHIPPING service for the order with discounted price over $49.98. Please note that some states in the US are not covered by free shipping due to the distance: Alaska, American Samoa, Micronesia, Guam, Hawaii, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, U.S. Virgin Islands, Armed Forces Americas, Armed Forces Europe and Armed Forces Pacific.
For your information, the shipping costs for different countries are as below.
France, Germany, Netherlands, Norway, United Kingdom: starts at $5
American:
Canada: starts at $7.5
Mexico: starts at $12
United States: starts at $5
Asia：
China, Singapore, Thailand, Vietnam: starts at $3
Hong Kong SAR, Japan: starts at $5
Taiwan: starts at $10
Brunei, Philippines, South Korea: starts at $14
Kuwait, Macao, United Arab Emirates, Saudi Arabia: starts at $12
Indonesia: starts at $18
Israel: starts at $25
Malaysia: starts at $6
Qatar: starts at $27
Oceania:
Australia: starts at $5
New Zealand: starts at $10
How long does shipping take?
US Standard Shipping: 6-9 business day delivery.
Global Standard Shipping: 8-12 business day delivery. Some countries in Middle East, Southeast Asia and Latin America might take up to 10-25 business days.
Note on Start Time: The delivery timeline typically begins counting after the package is handed over to the carrier and has shipped, not from the time of order placement. For example, an order placed on Thursday may not enter the shipping process until Friday.
Business Days Concept: Shipping “business days” generally refer to Monday through Friday, excluding weekends and U.S. public holidays. Therefore, a “6-9 business day” shipment could span 8 to 13 calendar days.
Variables in Transit: While carriers strive for on-time delivery, factors such as extreme weather, address inaccuracies, or operational issues may occasionally cause delays.
How long does it take for my order to be processed and sent?
Once your payment is vertified, we will begin processing your order. In general, most orders ship within 3 business days. For pre-orders, shipping timelines may vary due to tariffs and high demand, and will follow the schedule shown on the product page.
My order has already been shipped, but l need change my address - how can l do this?
We can only modify an order before it has been prepared for shipment. Once your order status changes to “Shipped” in our system and a tracking number is generated, our warehouse has already handed the package to the carrier, and we can no longer recall it for changes.
If your order has not yet shipped: Please contact our Customer Success team immediately at [email protected] with your order number, and we will do our best to assist you with changes.
Why have l only received part of my order?
Some of the items could be sent separately and the second (sometimes more) tracking number(s) cannot be displayed on the order page. In this case, please wait for 2-3 days and if the package still hasn’t arrived after that, please contact us under [email protected].
The tracking states that my package has been delivered, but l have not received anything yet. What can l do?
We are sorry for the inconvenience caused to you. In this case we recommend you to contact your carrier first and find out what the status of your package is. It could be left with a neighbor or somewhere else.
Please contact with us under [email protected] if the carrier customer service cannot help you and we will open a case as a missing package.
Why did my package not arrive at my door and l need to pick it up myself?
We chose the door-to-door delivery service.
However, due to the particularity of local logistics conditions (for example: the package may be taken away by someone else by mistake, or there are frequent package losses nearby recently), the logistics company will require customers to pick it up themselves.
